Organizations that provide services to consumers have situations where consumers are dissatisfied with something. I must say that consumers are often unreasonably dissatisfied with something: they think that they owe everything to them. Fortunately, if you approach the issue correctly, there is every chance to restore justice in court.
Description of the situation
The Client, who is engaged in road transport of passengers, contacted ProYuristBy with a request to help prepare a response to the statement of claim, as well as other necessary documents for the court. Our Client transported individuals from Minsk to Moscow. The individual who filed a claim against our Customer, the Claimant, claimed that he had to go on vacation to another country from the Moscow airport. But, due to the fact that our Customer arrived in Moscow two hours late, the Claimant missed the plane and his rest did not take place. Therefore, the Claimant asks that our Customer return to him the cost of travel documents for the journey from Minsk to Moscow and non-pecuniary damage in the amount of 3,000.00 Belarusian rubles.
What have we done?
We analyzed the Claimant's Statement of Claim, and also talked with the drivers who directly made the flight specified in the Statement of Claim. We managed to find out that the delay was due to adverse weather conditions that did not depend on our Customer. After that, we prepared a response to the statement of claim, in which we set out a carefully thought-out position, and also explained why our Client should not reimburse the Claimant for the amount of moral damage.
What happened in court?
Our Client came to court with a response to the statement of claim that we prepared for him, as well as with all the necessary documents and clear information on what and when to say in court, how to behave and what questions to ask the Claimant so that the judge can better understand the circumstances spore. The plaintiff supported his claims in court - he demanded money.
Result
The court denied the Claimant the recovery of non-pecuniary damage in the amount of 3,000.00 Belarusian rubles. But, he recovered the cost of the travel document, which was paid by the Claimant to our Client for the trip from Minsk to Moscow. Due to the fact that our Client from the very beginning of the dispute offered the Claimant to return this amount to him, we can say that our Client won.
